We have introduced a new ‘Responding to Domestic Abuse’ policy aimed at safeguarding older tenants and reinforcing our pledge to create safe living environments.
According to Scottish Government data, in 2023-24 nearly 5,000 domestic abuse cases were reported involving people aged over 50 – highlighting a serious issue that we are determined to address.
The move comes as part of our commitment to the Chartered Institute of Housing’s (CIH) Make a Stand pledge, a sector-wide initiative that ensures housing providers proactively tackle domestic abuse.
With more than five decades of experience supporting older people, we want to lead the way in recognising that domestic abuse is an issue affecting people of all ages. The new policy delivers clear and compassionate guidance, ensuring a survivor-focused approach that prioritises safety and empowerment.
Zhan McIntyre, Head of Policy and Customer Standards at Bield, said: “This policy is about consistency and compassion.
“We are embedding a systematic, organisation-wide response so no tenant feels isolated or unsupported.
“It’s a significant step forward to ensure older people can live safely, free from fear, and with access to expert help.”
The policy outlines the steps staff will take when responding to incidents of domestic abuse, including signposting tenants to the Disclosure Scheme for Domestic Abuse Scotland (DSDAS).
It ensures collaboration with Police Scotland and specialist organisations to provide tailored support, including risk assessments, enhanced security measures, and access to priority housing points for those needing to relocate.
Tracey Howatt, Director of Customer Experience at Bield, added: “Older people can face unique and often hidden barriers when seeking help for domestic abuse.
“We are addressing this by fostering a supportive culture within our communities and making sure staff have the tools and training to respond effectively.”
The introduction of this policy highlights our proactive stance on a pressing social issue. By learning from best practices across the housing sector, we are bolstering our safeguarding responsibilities and ensuring older people are not left behind in the domestic abuse conversation.
Our new Responding to Domestic Abuse policy also reflects our commitment to co-production – ensuring tenants’ voices are integral to shaping services. This collaborative approach helps us better understand the challenges faced by older people and create solutions tailored to their needs.
The policy will be accompanied by internal training and awareness campaigns, helping to ensure that staff at all levels are confident in identifying and addressing domestic abuse. It will also ensure that tenancy agreements actively protect victims and support efforts to hold perpetrators accountable.
We will continue to encourage tenants, staff, and wider stakeholders to familiarise themselves with the new policy and take an active role in fostering safe and supportive communities.
For further information and support, please click here.