Compliments and Complaints
We believe you should always expect a first-class customer service from us.
If we make a mistake, or if you're not happy with our services, we want to hear about it so we can learn what we did wrong and put it right where possible. It's also nice to receive compliments as it helps our staff and volunteers to feel valued.
You can submit a compliment or complaint in a number of ways including:
- In person to any staff member
- By calling one of our offices
- By emailing feedback@bield.co.uk
- By completing and submitting one of our online forms below
We follow the Scottish Public Service Ombudsman model complaint handling procedure.
You will find a copy of our Complaints Policy below or in the Policies & Procedures section of our website. We also have a leaflet explaining the complaints process - this is available in normal or large font. Copies of both leaflets can be found below or in the Leaflets section of our website.
